Careers on Call:
A call center is a commercial place where customers’ telephone calls are handled or say inbound calls are received or outbound calls are made with the help some amount of computer automation and a toll-free number for customers needing assistance. A call center has the capability to handle a considerable volume of calls at the same time to screen calls and forward those to a qualified call center executive to handle them and to log calls.
A call center has many companies with centralized customer service and support functions. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Call centers are often large offices staffed with representatives in customer service, sales and support functions. A call centre doesn’t need to be just the place to launch your career. It can actually be your career.
A call center has many companies with centralized customer service and support functions. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Call centers are often large offices staffed with representatives in customer service, sales and support functions. A call centre doesn’t need to be just the place to launch your career. It can actually be your career.
Why a call centre?
In a call centre you will improve your communication skills and learn to interact with customers around the world. Since you will be working in a world-class corporate environment, your perspective and sense of professionalism will also improve. Additionally, you will pick up the essentials of “cold-calling” and learn ways to get your point across quickly and concisely. These skills will assist you in the future in terms of understanding client requirements, building client relationships, pitching and sales, teamwork, and maintaining overall professionalism.
Building Career:
First and foremost, if you are a young graduate, you should look at your first job out of university as the start to your career. Look for a place of work where you learn the skills you lack. Think seriously if it is the best place for you, and then choose the call centre that has a process that truly interests you.
Growing in a call centre:
A call centre job doesn’t need to be just the place to launch your career. A call centre can be your career. If you excel at being an Agent you will be promoted to Team Leader, then to Assistant manager, then to Operations Manager, then to Head of Process and finally to Vice President.
Getting the job:
All right, so you know you want to work for a call centre, but how should you prepare so you can ace the interview? First, spend time to research the call centre you are interested in and leverage the information gained during your interview. For example, if you research and find out what a certain BPO has a large collections process serving a well-known US bank, during your interview you may want to bring up your interest in the financial services market and your desire to learn how debts are collected. Other than genuine interest and initiative, call centres will want to test your ability to communicate well.
The right pronunciation:
There are a few tricks to make a vernacular accent more globally understandable. Focus on exhaling to properly enunciate consonant sounds and work on elongating your vowel sounds. Stretching your vowel sounds will also automatically slow down your rate of speech.
Correct grammar:
The more you read, the better you will write. The better you write, the better you will speak. Read business magazines and newspapers as they tend to be well written and encompass global contextual nuances. Reading out loud is very helpful. In order to enhance your exposure and thus language development, watch news shows on television as you need to hear a consistent amount of grammatically correct and well-pronounced English.
Improve intonation:
Nobody likes to listen to a monotonous voice. Put personality, tone and feeling into what you say. Use your hands while you speak (even on the phone) and you will notice that automatically more rhythm is created in your voice.
Call centres provide excellent opportunities for employees to learn essential business skills. If you are truly interested in working for one, be serious during your interview, research the company well, and brush up your language skills.
Call centres provide excellent opportunities for employees to learn essential business skills. If you are truly interested in working for one, be serious during your interview, research the company well, and brush up your language skills.
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